Frequently asked questions
Whether you're looking for answers, would like to solve a problem, or just want to let us know how we did, you'll find the way to contact us right here.
Do the results show award availability?
“Results do not show award availability currently on site. At the moment they show all possible options. We keep working hard on it and will bring the full award availability search feature to you soon!”
Do I have to give my credit card details up front?
“No, You don’t have to give your credit card details up front.”
Why do you need a prepayment?
“The purpose of prepayment is to avoid false booking requests that may lead to extensive queue. Each booking request is processed by real human Expert in charge of researching and booking it accordingly. AwardBird is continuously investing efforts in providing our customers immediate access to the services.”
In what cases is the prepayment subject to refund?
“Prepayment is refunded within 24 hours if we can’t find any flights or if the suggested flights don’t match the criteria specified by the client.”
For how long are the award flights found by AwardBird’s Experts valid?
“Unfortunately, we cannot predict the period of validity for the fares our Experts find. As the airlines use dynamic pricing schemes that change all the time, we recommend that you book the flights as soon as possible after our Experts have submitted a solution to you. Given this particularity, your itinerary solution will have a 48 hours limit. If the fare is no longer available but the time limit has not been reached, our Experts will promptly find you an alternative without charge.”
Do I have to book the flights you find me with the same card I have used to pay for the AwardBird search fee?
“You can use a different credit card to pay AwardBird’s search fee than the one you use to book your flights.”
What kind of information do I need to provide when I make a request?
“The more information you provide in your booking request, the more options our Experts will be able to come up with. Also, the more flexible your travel dates are, the more options you’ll get. We suggest that you provide a comprehensive overview of your travel dates, your preferred departure and arrival times, maximum number of connections.”
How long will it take for AwardBird Experts to add flights to my booking page once I submit a prepayment?
“It takes usually no more than 24 hours of your initial request to create the best strategy and to find award flights matching given criteria.”
I want to fly Business class or First class. Can AwardBird find me the best possible prices?
“Yes, Sure! Just select “Best possible/available class” option, on the request page”
Is there any fee charged if I decide not to book the flights that were found by AwardBird for me?
“No. If you change your plans or simply decide not to book the flights that our Experts had found, you will not pay our fee. In this case, prepayment will not be returned.”
How far in advance should I ask AwardBird to search for my flights?
“We can search a flight up to 330 days in advance of your departure date. However, the lowest fares are typically offered between three and four months in advance of departure.”
What if I need guidance to book the flights you will find for me. Can you help?
“Of course! In addition to the search service, AwardBird also provides free booking services. Yes, you heard us right - it is 100% free.”
What if you're unable to find award seats for the dates I need?
“If we can’t find any flights matching the criteria provided by you, no payment is required and prepayment will be refunded within 24 hours.”
Do you book paid tickets?
“At the moment we don’t assist in the purchase of revenue tickets, but we can recommend the best resources.”
What happens if you suggest an itinerary that doesn't meet my expectations? Do I still have to pay?
“If the provided flights won’t match the requested particularities, no payment is required and prepayment will be refunded within 24 hours.”
Do you offer an expedited service?
“If you are leaving within seven days of submitting a request, our Experts will try to find tickets for you and no additional fee will be charged.”
I have other questions that I can't find answers to. What should I do?
“We will be glad to answer any questions, contact us here”