Frequently asked questions

Whether you're looking for answers, would like to solve a problem, or just want to let us know how we did, you'll find the way to contact us right here.
“Results do not show award availability currently on site. At the moment they show all possible options. We keep working hard on it and will bring the full award availability search feature to you soon!”
“No, You don’t have to give your credit card details and pay any fee up front”
“This information can be found here How it works
“This information can be found here Pricing
“Unfortunately, we cannot predict how long the fares that our Experts find will be valid for. As the airlines use dynamic pricing schemes that change all the time, we recommend that you book the flights as soon as possible after our Experts have submitted a solution to you. Your itinerary solution will have an expiration date/time attached to it. If the fare is no longer available but the expiration date/time has not been reached, our Experts will promptly find you an alternative without charge.”
“You can use a different credit card to pay AwardBird’s search fee than the one you use to book your flights.”
“The more information you provide in your booking request, the more options our Experts will be able to come up with. Also, the more flexible your travel dates are, the more options you’ll get. We suggest that you provide a comprehensive overview of your travel dates, your preferred departure and arrival times, maximum number of connections.”
“Our Experts will get in touch with you no more than 24 hours of your initial request.”
“Yes, Sure! Just select “Best possible/available class” option, on the request page”
“No. If you change your plans or simply decide not to book the flights that our Experts had found, you will not pay any fee.”
“We can search a flight up to 330 days in advance of your departure date. However, the lowest fares are typically offered between three and four months in advance of departure.”
“Of course! Our Experts stay with you from the beginning of the process to the end.”
“We don't charge any fee if we can't satisfy your request.”
“At the moment we don’t assist in the purchase of revenue tickets, but we can recommend the best resources.”
“No payment is required unless you are fully satisfied with the suggested ticket.”
“If you are leaving within seven days of submitting a request, our Experts will try to find tickets for you and no additional fee will be charged.”
“We will be glad to answer any questions, contact us here