Frequently asked questions
Whether you're looking for answers, would like to solve a problem, or just want to let us know how we did, you'll find the way to contact us right here.
Do the results show award availability?
“Results do not show award availability currently on site. At the moment they show all possible options. We keep working hard on it and will bring the full award availability search feature to you soon!”
Do I have to give my credit card details up front and pay a fee?
“No, You don’t have to give your credit card details and pay any fee up front”
How long are the award flights found by AwardBird’s Experts valid for?
“Unfortunately, we cannot predict how long the fares that our Experts find will be valid for. As the airlines use dynamic pricing schemes that change all the time, we recommend that you book the flights as soon as possible after our Experts have submitted a solution to you. Your itinerary solution will have an expiration date/time attached to it. If the fare is no longer available but the expiration date/time has not been reached, our Experts will promptly find you an alternative without charge.”
Do I have to book the flights you find me with the same card I have used to pay for the AwardBird search fee?
“You can use a different credit card to pay AwardBird’s search fee than the one you use to book your flights.”
What kind of information do I need to provide when I make a request?
“The more information you provide in your booking request, the more options our Experts will be able to come up with. Also, the more flexible your travel dates are, the more options you’ll get. We suggest that you provide a comprehensive overview of your travel dates, your preferred departure and arrival times, maximum number of connections.”
How long will it take for AwardBird Experts to get back to me once I submit a request?
“Our Experts will get in touch with you no more than 24 hours of your initial request.”
I want to fly Business class or First class. Can AwardBird find me the best possible prices?
“Yes, Sure! Just select “Best possible/available class” option, on the request page”
If I decide not to book the flights AwardBird finds for me do I have to pay a fee?
“No. If you change your plans or simply decide not to book the flights that our Experts had found, you will not pay any fee.”
How far in advance should I ask AwardBird to search for my flights?
“We can search a flight up to 330 days in advance of your departure date. However, the lowest fares are typically offered between three and four months in advance of departure.”
I need guidance to book the flights you just found for me. Can you help?
“Of course! Our Experts stay with you from the beginning of the process to the end.”
What if you're unable to find award seats for the dates I need?
“We don't charge any fee if we can't satisfy your request.”
Do you book paid tickets?
“At the moment we don’t assist in the purchase of revenue tickets, but we can recommend the best resources.”
What if you suggest an itinerary to me that doesn't meet my expectations? Do I still have to pay?
“No payment is required unless you are fully satisfied with the suggested ticket.”
Do you offer an expedited service?
“If you are leaving within seven days of submitting a request, our Experts will try to find tickets for you and no additional fee will be charged.”
I have other questions that I can't find answers to. What should I do?
“We will be glad to answer any questions, contact us here”