KrisFlyer is Singapore Airlines’ frequent flyer program. Members of this program are eligible to receive various rewards, including cabin upgrades, complimentary flights, and other things. Members have the ability to earn miles when they fly out of Singapore Airlines, SilkAir, and their partner airlines. Those who sign up for this frequent flyer program are also able to gain access to the SilverKris Lounge and KrisFlyer Gold Lounge, depending on which level they are. The level that a member is at is determined by how many miles/points they earn with their flights. Miles are earned and redeemed on Singapore Airlines own services along with Krisflyer partners. Some of the different partners to this airline include all Star Alliance members, SilkAir, Virgin Atlantic, Virgin Australia, and a number of hotel chains and care hire companies. You will find that Krisflyer is divided into KrisFlyer, KrisFlyer Elite Silver, and Krisflyer Elite Gold. The more points members accrue, the closer they get to working their way up in Elite status.

General Information

Star Alliance™
+1 (800) 742-3333

Pros

  • Miles transfer into Velocity ❼
  • Ability to revive expired miles
  • Great availability on Singapore ❷
  • Cash and miles option available
  • Good number of partner airlines
  • Award flights start at 7,500 miles
  • Good number of transfer partners

Cons

  • One way restrictions ❻
  • Stopover restrictions ❶
  • Mixed booking class restriction ❸
  • Partners cannot be booked online
  • Most airlines impose fuel surcharge

Fees & Charges

  • Late change fee
    $75
  • Online change fee ❹
    $12
  • Offline change fee ❺
    $20
  • Phone booking fee
    $0
  • Redeposit miles fee
    $30

Additional Information

Expiration: Miles expire 36 months since last activity.
For some programs, an activity is any accrual of miles, crediting a flight, transfering or purchasing miles. For others, spending activities such as redeeming or donating points counts as an activity.
❶ One stopover allowed per saver round trip award, two stopovers per standard and full award. One stopover permitted per standard and full one way award.
❷ Great availability on Singapore Airlines award flights
❸ Mixed booking class is not allowed or you will have to pay separately each booking class. Example: Full trip is in Business class, but one flight segment is in Economy, so you will have to pay this Economy segment as a separate one way flight.
❹ This charge will be applicable if you change or cancel your award flight less than 24 hours before departure, or if you fail to use your confirmed reservation as printed on your ticket for any reason. Ticketing charges apply on a per ticket basis.
❺ Except on the Singapore-Kuala Lumpur route, on Singapore Airlines and SilkAir - the fee is waived for change of carrier.
❻ One-way awards are not permitted on Scandinavian Airlines, TAP Portugal or Virgin Atlantic
❼ You can transfer points or miles in Velocity Frequent Flyer or KrisFlyer, with a rate of 1.35 points or miles in the origin program equating to 1 point or mile in the destination program.

Transfer Partners

1,000
Chase points
1 : 1
1,000
miles
2 days
1,000
Chase points
1 : 1
1,000
miles
2 days
1,000
Citi points
1 : 1
1,000
miles
2 days
1,000
Citi points
1 : 1
1,000
miles
2 days
1,000
Amex points
1 : 1
1,000
miles
3 days
1,000
Amex points
1 : 1
1,000
miles
3 days
1,000
Starwood points
1 : 1
+5,000 BONUS
1,000
miles
14 days
1,000
Starwood points
1 : 1
+5,000 BONUS
1,000
miles
14 days
1,000
Hyatt points
2.5 : 1
400
miles
56 days
1,000
Hyatt points
2.5 : 1
400
miles
56 days
1,000
Marriott points
4 : 1
250
miles
42 days
1,000
Marriott points
4 : 1
250
miles
42 days
1,000
IHG points
5 : 1
200
miles
42 days
1,000
IHG points
5 : 1
200
miles
42 days
1,000
Hilton points
10 : 1
100
miles
4 days
1,000
Hilton points
10 : 1
100
miles
4 days
1,000
Carlson points
10 : 1
100
miles
42 days
1,000
Carlson points
10 : 1
100
miles
42 days

The ratio is the number of flexible reward points it would take to transfer to KrisFlyer.

Transfer time is what is reported by the transfer programs, supplemented by our own research. However, actual time to transfer is often highly variable.

Airlines And Fuel Surcharge

This table will show you the partner airlines can be booked online and those which impose fuel surcharge.

Airline
Online
Booking
Fuel
Surcharge
Alliance
Scoot Scoot
No alliance
SilkAir SilkAir
No alliance
Singapore Airlines Singapore Airlines
Star Alliance™
Tigerair Tigerair
No alliance
Avianca Avianca
Star Alliance™
Copa Airlines Copa Airlines
Star Alliance™
United Airlines United Airlines
Star Alliance™
Virgin America Virgin America
No alliance
Vistara Vistara
No alliance
Adria Airways Adria Airways
Star Alliance™
Aegean Airlines Aegean Airlines
Star Alliance™
Air Canada Air Canada
Star Alliance™
Air China Air China
Star Alliance™
Air India Air India
Star Alliance™
Air New Zealand Air New Zealand
Star Alliance™
ANA ANA
Star Alliance™
Asiana Airlines Asiana Airlines
Star Alliance™
Airline
Online
Booking
Fuel
Surcharge
Alliance
Austrian Airlines Austrian Airlines
Star Alliance™
Brussels Airlines Brussels Airlines
Star Alliance™
Croatia Airlines Croatia Airlines
Star Alliance™
EgyptAir EgyptAir
Star Alliance™
Ethiopian Airlines Ethiopian Airlines
Star Alliance™
EVA Air EVA Air
Star Alliance™
LOT Polish Airlines LOT Polish Airlines
Star Alliance™
Lufthansa Lufthansa
Star Alliance™
Scandinavian Airlines Scandinavian Airlines
Star Alliance™
Shenzhen Airlines Shenzhen Airlines
Star Alliance™
South African Airways South African Airways
Star Alliance™
SWISS SWISS
Star Alliance™
TAP Portugal TAP Portugal
Star Alliance™
Thai Airways Thai Airways
Star Alliance™
Turkish Airlines Turkish Airlines
Star Alliance™
Virgin Atlantic Virgin Atlantic
No alliance
Virgin Australia Virgin Australia
No alliance

Program Review

Singapore Airlines Unlimited, otherwise known simply as Singapore Air, has its hub at Singapore Changi Airport. This airline uses the Singapore Girl as its central figure in its corporate branding. With a fleet size of 111 aircrafts, this airline has 64 different destinations that it flies to. Its parent company is Temasek Holdings, and it ranks in the top 15 carriers worldwide in terms of revenue passenger kilometers. You will find that Singapore Air has a great frequent flyer program for those who fly with this airline often. If you want to start earning points that can be used for free flights and cabin upgrades among other things, it is highly recommended that you take the time to see what this program has to offer.

 

KrisFlyer Program

KrisFlyer is a frequent flyer program that is used by thousands of people to earn miles/points that can be redeemed for complimentary flights, cabin upgrades, hotel bookings, and many other things. Singapore Airlines’ frequent flyer scheme can be broken down into two separate components: KrisFlyer and PPS Club. The PPS Club is specifically reserved for the more frequent and premium Singapore Airlines’ travelers. This airline also has a number of partner airlines that members of this frequent flyer program can travel with to earn points.

 

Earning KrisFlyer Points

Once you sign up for the KrisFlyer program, you will discover that miles are earned based on the distance you fly as well as the class you travel in. The accruals are specified for non-airline partners. When you book an airline ticket, a fare class code will be assigned to your booking. The highest fare codes for Economy, Business, and First class are Y, J, and F. There are different fare levels in each cabin class, which accrue miles differently. A percentage is taken from the actual number of miles that you fly. Depending on the fare code, you will earn 10%, 50, or 100% of the actual distance you travel in Economy. In Premium Economy, you will always earn 110%, in Business you earn 125%, in First Class you earn 150%, and in full fare Suites (code ‘R’), you earn 300%. This system is similar for partner airlines. Miles can be earned through non-airline partners as well, such as through credit cards like American Express, which can help you increase your mileage balance quickly and significantly. Elite Miles are accrued in the same way as regular miles, and they can be used to upgrade your status to higher levels.

 

Redeeming Mileage Points

A majority of people decide to redeem the miles/points they have accrued for award seats on Singapore Airlines flights, and understandably so. You can redeem your miles for a ticket in any class with the exception of Premium Economy. It is recommended that you do not use your miles to purchase an Economy class ticket, simply because the marginal cost between an Economy and Business seat when redeeming points is fairly small. If you are going to redeem your points, you will most likely want to go with Business class. There are some important things to consider when it comes to redeeming your miles for an award flight, such that award tickets are subject to seat availability at the time of redemption, which may be capacity-controlled by the airline as its discretion. Also, round-trip award tickets are available at twice the number of KrisFlyer miles as one-way award tickets. All taxes, fuel surcharges, and fees are applicable and payable by credit/debit card. You also have the option of redeeming the miles you have accrued for flight upgrades. For redemption of upgrades from Economy to Premium Economy Class or Business Class, only tickets purchased in Y, B, or E booking classes on flights operated by Singapore Airlines or SilkAir or eligible. When you want to redeem your miles for an award flight ticket, you will be able to do so by going onto the official Singapore Airlines website and signing into your KrisFlyer account.

 

Routing Rules

With a roundtrip saver award ticket, you will be able to do one stopover and one open jaw for free. One a one-way standard or full award ticket, you will be able to do no more than one stopover. Stopovers are not typically permitted on a one-way saver level award ticket. You will be able to add a stopover to a one-way award ticket for $100, and add an additional stopover on a roundtrip award ticket for another $100.

 

Redeem on Upgrades

KrisFlyer members will be able to use the points they accumulate to upgrade their cabin class on booked flights. You will be able to upgrade your current Economy or Business Class booking if you have booked Y, B, E, or any other business class fares. You will then need to see if there is a upgrade award availability. The best way to do this is by going into your bookings, then Upcoming Flights, Manage Booking, and selecting. You can use the normal redemption flight booking to see if there is award space, though this method will not check your eligibility.

 

Booking Fees & Charges

There are some fees that you will want to know about as a KrisFlyer member, including the $75 fee for booking less than 25 hours before a flight’s departure. There is also a $12 fee for online flight changes, a $20 fee for offline flight changes, and a $30 fee for redeposit miles of completely unused tickets.

 

Elite Levels

You will find that there are different Elite Tiers that you can work your way through when it comes to Singapore Airlines’ KrisFlyer program, including Elite Silver and Elite Gold. There are various requirements that you must meet in order to qualify for these tiers. Elite Miles are used for the sole purpose of upgrading your status to higher levels. You will find that Elite Miles accrue in the exact same way as regular miles do, as stated above. In order to qualify for Elite Silver, you will need to accrue 25,000 miles within a period of 12 months. If you want to qualify for Elite Gold, you will need to accrue 50,000 miles within 12 months.

 

Benefits of KrisFlyer Program

There are a number of benefits associated with taking advantage of become an Elite Silver or Elite Gold member, such as:

  • Priority airport standby and reservation waitlist.

  • 25% bonus on miles earned when flying Singapore Airlines, SilkAir, or Virgin Atlantic.

  • Waived and reduced fees for KrisFlyer services (includes 50% saving to change a redemption nominee.)

  • Priority boarding after Suites, First, and Business Class.

  • Priority baggage handling.

  • Priority Check-in.

  • Complimentary access to SilverKris Business Class lounges worldwide, applicable partner lounges where there is no SilverKris lounge, and the KrisFlyer Gold Lounge at Singapore Changi Airport.